IMPARTIALITY, CONFIDENTIALITY AND OBJECTIVITY POLICY

February 10, 20210

Verification laboratory “VERLAB” ltd. (later: VERLAB) has decided to implement the system of quality assurance in regard to requirements of EN ISO/IEC 17020 standard in order to assure the quality of services it provides within the registered scope of activities. We perceive the commitment to quality policy in business as a way of acting and working to create long-term satisfaction of all who cooperate or will cooperate with us, public reputation, trust of partners, and recognizability, reliability and business excellence.

Key business values in VERLAB are: impartiality and independence, confidentiality, professionalism, objectivity, security, reliability, excellence, and orientation to human potential. Management of VERLAB has recognized the significance of assuring impartiality, confidentiality and objectivity in providing services within the framework of registered activities for clients and therefore it is continuously being taken care that all activities are performed in order to protect impartiality and objectivity of provided services, as well as the confidentiality of data resulted from such.

VERLAB’s management does not allow commercial, financial or other pressures to compromise the impartiality, objectivity and confidentiality of activities carried out within VERLAB and takes action to ensure that all employees act impartially and independently in carrying out all activities based on professional rules and objective indicators, in accordance with regulations.

In order to prevent conflicts of interest in the process of providing services, persons who are in no way connected with the interested party are engaged, if there is no other possibility, that person is additionally checked so that there is no exposure to any kind of pressure that could affect impartiality.

All data, information and knowledge obtained during the course of business and its business relationship with interested parties are treated in VERLAB as a business and professional secret. 

VERLAB’s staff is informed through the quality management system about the importance of impartiality, objectivity and confidentiality of data and conflicts of interest and they have obliged to adhere to measures to prevent these phenomena. They are also obliged to keep information on business secrets in accordance with the applicable Rules of Procedure and the Code of Ethics.

 

Management of Verlab

Leave a Reply

Your email address will not be published. Required fields are marked *

VERLAB d.o.o. SarajevoOffice
Ferhadija 27,
71000 Sarajevo
Bosnia and Herzegovina

ID No: 4201943670005
Tax No: 201943670005
Bank Account No.:1610000112180026
(Raiffeisen bank)

OUR LOCATIONSWhere to find us?
https://verlab.ba/wp-content/uploads/2021/05/map_v-1.png

Working Hours:
Mon – Fri, 08:00 – 16:30

GET IN TOUCHVerlab Social links
Follow our work on social platforms

Your  proposals and suggestions for improvement

All interested parties have the right to submit proposals and suggestions for improvement, objections or complaints to any segment of our work via e-mail: info@verlab.ba, and the manner of handling negotiations / complaints is in accordance with the procedure VL-PR-12 .

© Copyright 2014 by Verlab d.o.o. Sarajevo. All rights reserved.